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Terms & Conditions
1. Introduction
Centrii Bites is a premium online shopping store based in Abuja, Nigeria, offering fresh meals, food bowls, groceries, daily essentials, drinks, gift items, and delivery services — with delivery available across Abuja, Lagos and to customers in the abroad.
Company Name: Centrii Bites Ltd
Website: www.centriibites.com
Email: booking@centriibites.com
WhatsApp: +2347044362760 | +2348160670531
By using our website or placing an order with us, you agree to these Terms and Conditions.
2. Using Our Website
You agree to use our website for lawful purposes only.
You must not:
Copy product images or descriptions without permission
Misuse the website, hack, or interfere with the platform
Place fraudulent or fake orders
We reserve the right to decline or cancel any order if we suspect misuse.
3. Products & Availability
We work hard to keep product information accurate. However:
Some items (especially fresh meals and produce) may vary slightly in size, portion, or appearance
Prices and availability may change due to market conditions
Only Abacha is available for daily order; all other meals are pre-order only
If an item becomes unavailable after you order, we will suggest a replacement or refund you immediately for that item.
4. Pricing
Prices shown on the website for Abuja orders are in Nigerian Naira (₦) and include applicable charges.
Prices for UK orders are shown and charged in the applicable currency for that market.
Prices and portion sizes for freshly prepared items (food bowls, cakes, catering, bulk meals, customized packages) may vary slightly due to the nature of fresh preparation.
5. Orders & Payment
We accept:
Debit/credit cards
Bank transfers
Pay on Delivery (POD) — for select non-perishable items only (see Section 6)
Full payment is required upfront for all freshly prepared and perishable items, including food bowls, cakes, catering orders, bulk meals, and customized packages, regardless of order size.
6. Pay on Delivery (POD) Policy
Pay on Delivery is offered as a convenience for eligible orders within Abuja only.
A. POD is available for:
Non-perishable groceries and daily essentials
Gift items
Drinks (unopened, shelf-stable items)
Other general provisions that do not require refrigeration or immediate consumption
B. POD is NOT available for:
Fresh Meals
Food Bowls
Cakes, catering, and bulk meal orders
Any perishable, freshly prepared, or made-to-order item
Perishable and freshly prepared items must be paid for in full at the time of ordering. This is because these items are prepared specifically for your order and cannot be resold or restocked if payment is not completed.
C. Mixed Carts
If your order contains both perishable and non-perishable items, the perishable portion must be paid for upfront, while the non-perishable portion may still qualify for Pay on Delivery.
D. UK Orders
Pay on Delivery is not available for orders delivered outside Nigeria. Full payment is required at checkout for all UK orders.
E. Conduct for Pay on Delivery Orders
The rider will confirm your payment before handing over the item(s).
Please keep your phone with you or reachable at the time of delivery. Alternatively, you may provide the phone number of another person who can receive and pay for the delivery on your behalf.
Please do not delay our rider, as they have other deliveries to make. You are not allowed to delay our rider for more than 5 minutes upon arrival at your location.
If you are unresponsive when the rider arrives and the rider has to leave your location without delivering the item(s), you will be required to pay an additional delivery fee for a repeat delivery.
Once a rider has been dispatched to your location for a Pay on Delivery order, fuel and logistics costs have already been incurred on our end. If you are unavailable, unreachable, or fail to receive the order after dispatch, the following will apply:
A failed-delivery fee of ₦1,500–₦3,000 (as communicated at the time) will be charged to cover the cost of the wasted trip, in addition to the fee for any repeat delivery. This must be paid before we accept your next order.
Your item(s) will be held for a limited period (to be communicated by our team) pending a new delivery arrangement; perishable or fresh items that spoil while awaiting collection or redelivery will not be replaced or refunded, as the delay was not caused by us.
F. Strike Policy for Repeated No-Shows
1st occurrence: You will receive a warning notice explaining this policy and the fee that applies.
2nd occurrence: Your account will be moved to prepayment-only for all future orders — Pay on Delivery will no longer be available to you.
Further occurrences: We reserve the right to decline future orders from you entirely.
Failed-delivery records are tied to the phone number and/or account used to place the order.
7. Delivery
Delivery within Abuja is available, with delivery typically scheduled for 8am prompt on the agreed delivery day.
We also offer delivery services to customers across the UK.
Delivery timelines, fees, and availability may vary by location and will be communicated at checkout or before dispatch.
Customers may also arrange pickup where applicable.
When you place an order for delivery, please keep your phone with you or reachable/alert at the time of delivery. Alternatively, you may provide the phone number of another person who can receive the delivery on your behalf.
Please do not delay our rider, as they have other deliveries to make. You are not allowed to delay our rider for more than 5 minutes upon arrival at your location.
If you are unresponsive when the rider arrives and the rider has to leave your location without delivering the item(s), you will be required to pay an additional delivery fee for a repeat delivery.
For Pay on Delivery orders, additional conduct terms apply — see Section 6E.
8. Refund & Order Cancellation Policy
Customer satisfaction matters to us, and we aim to be fair and transparent with our cancellation and refund policy.
A. Order Cancellation Before Preparation/Dispatch
Orders may be cancelled before they have been prepared or dispatched.
If cancelled before preparation or dispatch, the customer is eligible for a full refund.
Once a fresh or made-to-order item has entered preparation, it can no longer be cancelled for a refund.
B. Refund Method
Approved refunds will be processed to the original payment method used at checkout, or to a confirmed account number provided by the customer.
Refunds are typically completed within 3–7 business days, depending on the payment provider or bank.
C. Fresh & Perishable Items
Due to the nature of fresh and perishable food items:
Fresh meals, food bowls, cakes, and other perishable items are non-returnable once delivered, due to hygiene and food safety reasons.
Where a valid issue is confirmed, store credit will be offered as compensation in place of physical returns.
Issues must be reported within 12 hours of delivery to be eligible for review.
Refunds, replacements, or store credit will only be considered where the item was damaged, spoiled, missing, or incorrectly supplied at the time of delivery.
Clear photo or video evidence is required to support any claim involving fresh or perishable items.
Items that have been cut, altered, or consumed are not eligible for a refund, replacement, or store credit.
Issues not reported within 12 hours of delivery will not be eligible for resolution.
D. How to Cancel or Report an Issue
To cancel an order before preparation/dispatch, or to report an issue after delivery, contact us via WhatsApp (0704 436 2760 / 0816 067 0531) or email (booking@centriibites.com) with your order number and, where applicable, clear photo or video evidence.
9. Account Registration
If you create an account with us, you are responsible for all activity under it. Please keep your login details secure.
10. Privacy
We respect your privacy and do not sell or rent your personal information. See our Privacy Policy for full details.
11. Changes to Terms
We may update these Terms occasionally. Continued use of the website means you accept the updated version.
12. Contact Us
For questions or support:
Email: booking@centriibites.com
WhatsApp/Call: 0704 436 2760 / 0816 067 0531
Website: www.centriibites.com