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Frequently Asked Questions
What is Centrii Bites? Centrii Bites is a premium online shopping store based in Abuja, Nigeria, offering fresh meals, food bowls, groceries, daily essentials, drinks, gift items, and delivery services. We're built for busy people — whether you need a fresh meal, groceries, ingredients, a gift, bulk meals for the office, or a delivery service, we make it easier to get everything in one place.
Where do you deliver to? We deliver Nationwide
How do I place an order? You can order directly through our website, www.centriibites.com, or reach us via WhatsApp on 0704 436 2760 / 0816 067 0531.
What can I order? Our categories include Fresh Meals, Food Bowls, Groceries, Daily Essentials, Drinks, Gift Items, and Delivery Services.
Can I pick up my order instead of getting it delivered? Yes, pickup is available where applicable — just let us know when placing your order.
What payment methods do you accept? We accept bank transfers, and Pay on Delivery (POD) for eligible items.
Is Pay on Delivery available for all items? No. POD is only available for non-perishable items — groceries, daily essentials, gift items, and shelf-stable drinks. Fresh meals, food bowls, cakes, catering, and bulk/customized orders must be paid for in full upfront, since these are prepared specifically for your order.
What if my order has both perishable and non-perishable items? The perishable portion must be paid for upfront. The non-perishable portion may still qualify for Pay on Delivery.
Is Pay on Delivery available for Abroad orders? No. Full payment is required at checkout for all orders delivered outside Nigeria.
What happens when the rider arrives for a POD order? The rider will confirm your payment before handing over your item(s).
What do I need to do when my order is out for delivery? Please keep your phone with you or reachable. If you won't be available, you can give us the phone number of another person who can receive (and, for POD orders, pay for) the delivery on your behalf.
How long will the rider wait at my location? Please note our riders cannot wait more than 5 minutes on arrival, as they have other deliveries to complete. Kindly be ready to receive your order promptly.
What happens if I'm not available when the rider arrives? If the rider has to leave because you're unresponsive, you'll be required to pay an additional delivery fee for a repeat delivery.
What if I miss a Pay on Delivery order after the rider has already been dispatched? Since fuel and logistics costs are already incurred once a rider is on the way, a failed-delivery fee (₦5,000, as communicated) will apply in addition to any repeat delivery fee. Perishable items that spoil while awaiting redelivery cannot be replaced or refunded, as the delay is outside our control.
What happens if this keeps happening?
1st occurrence: You'll receive a warning notice explaining the policy.
2nd occurrence: Your account moves to prepayment-only — POD will no longer be available to you.
Further occurrences: We reserve the right to decline future orders from you entirely.
Can I cancel my order? Yes — orders can be cancelled for a full refund as long as they haven't yet been prepared or dispatched. Once a fresh or made-to-order item has entered preparation, it can no longer be cancelled for a refund.
Can I return a fresh meal or perishable item? Fresh and perishable items are non-returnable once delivered, due to hygiene and food safety reasons. If there's a valid issue (damaged, spoiled, missing, or incorrectly supplied), we'll offer store credit instead of a return.
What if there's a problem with my order? Contact us within 12 hours of delivery via WhatsApp or email with your order number and clear photo/video evidence. Issues reported after 12 hours won't be eligible for resolution. Items that have been cut, altered, or consumed can't be refunded or replaced.
How long do refunds take? Approved refunds are typically processed within 3–7 business days, depending on your bank or payment provider
Is my personal information safe with you? Yes — we respect your privacy and do not sell or rent your personal information.
How can I contact Centrii Bites?
Email: booking@centriibites.com
WhatsApp/Call: 0704 436 2760 / 0816 067 0531
Website: www.centriibites.com